At OneYou we reserve time specifically for you and your therapist. If you need to cancel or reschedule, please provide at least 48 hours’ notice by contacting your therapist directly. You may also reach out to the main office at 1 503-622-8770 or office@oneyounw.com, with your therapist copied on the message.
Cancellations with less than 48 hours’ notice or missed sessions may incur the full session fee, which will be charged to the card on file. Insurance typically does not cover missed sessions, and OHP clients will follow state regulations regarding cancellations.
A pattern of repeated cancellations may result in a shift to flexible or same-day scheduling instead of reserved recurring appointments.
If you are running late, your session time is still reserved. We encourage you to attend even if partial, and to notify your therapist so your time can be used effectively.
In cases of unsafe travel, illness, or other emergencies, sessions may be adjusted to phone/video appointments or modified check-ins.
If a therapist must cancel, you will be notified promptly and will not be charged for that session.
Thank you for helping us keep our schedule fair and accessible for all clients.